Knowledge Base

Hey there! We’re delighted you’re considering a RandomDots experience. Here are answers to some important questions you may have.

Is each experience live?

Yes! All of the event options are completely live, fully facilitated by a professional RandomDots host, and interactive.

For live virtual travel events, both a host and professional tour guide will be present. You can interact with the guide and the locals in the cities we visit throughout each tour. No two experiences are the same as your team will help to craft the journey.

How many members of my team can join?

We’ve created experiences for teams of 5 through to 250+ participants.

No matter the team size, we will make sure everyone has an engaging and enjoyable event.

Who will host the experience?

Depending on the experience selected, the host will vary.

As a trusted platform for companies, government agencies and schools around the world,  experience quality is everything to us. For every event, a RandomDots team host will be there to welcome and facilitate the event together with our experienced partners.

For live virtual tours, each host is carefully onboarded and trained to ensure your team has an awesome experience.

Can we make the event extra special?

Of course!

From special shoutouts to new joiners, departures,and happy birthdays,we love to make your event special.

Simply let us know what the occasion is when you book an event with us,and we will make the magic happen 🦄

What are physical elements such as snack boxes and personalised plane tickets?

To appeal to all the senses, we recommend pairing your team event virtual tours with our specially curated snack boxes or thematic cocktail/mocktail. Simply check the event page to see what add-on options are available for your team.

For our snack boxes, each box will contain classic items from the location we are visiting. Think Croatian cheeses for Dubrovnik and fresh hummus for Tel Aviv.

Boxes are delivered on the morning of the event to ensure freshness.

Currently, snack boxes are only available for teams based in Singapore but we are working hard to expand our reach.

Halal friendly and vegetarian options available.

Which meeting platform will be used to host the event?

Our first choice platform is Zoom due to superior functionality.

However, we can also accommodate Google Meet and Microsoft Teams. Upon event booking & confirmation, we will share the meeting link with you via a calendar invite.

Are prizes available for the games or challenges?


Prizes are not included in our price quote. But we do have a unique catalogue of team goodies for you to choose from here.

There are options for each price point, and we only charge a small handling fee ($10 SGD).

When can I lock in a date/time slot for our event?

Upon submitting our booking form, we can proceed to lock in the date/time for you. You will also receive the information for the event preparation & timeline from us.

What payment options are available?

We prefer payment via bank transfer in Singapore or US Dollars.

Credit cards are also accepted with an added 3% processing fee.

What are the payment terms?

We ask for invoice payment within 14 days of the event execution.

Does your quote include fees such as GST/ VAT?

The price quoted is your final amount. No additional fees or tax will be charged unless you choose to pay with a credit card. See “Payment Terms” section.

Will the event be charged based on the number of actual attendees on the day of the event?

We base our invoice on the final confirmed number of guests. 

If physical elements are involved, the final number of guests should be confirmed 14 days prior to the event date.

For virtual events, the final number of guests should be confirmed 2 business days prior to the event date.

What if I need to cancel my event?

We understand things may come up.

Full refunds are available for events cancelled 14 business days prior to the planned execution date.

For later cancellations less than 14 business days before the event execution, we will work with you to find an alternative date.

What if I need to change my shipping address for delivery?

Delivery address changes must be made within 10 days of the event execution.

Still have a question?

Please contact us and we will gladly assist you.

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About RandomDots

The home of virtual team building events for teams in Singapore, USA, and beyond. Live culture and diversity events, wellness and employee engagement activities.